At Ease properties is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our functions and activities. This may include:

• Identification details (name, date of birth, contact information)

• Account information (username, password)

We collect this information directly from you, unless it is unreasonable or impracticable to do so.

2. Purpose of Collection

We use your personal information to:

• Provide, manage, and improve our services

• Process payments and transactions

• Communicate with you about updates, offers, or customer support

• Comply with legal and regulatory obligations

3. Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym. However, certain services may require accurate identification.

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose it to:

• Service providers assisting us in operations (e.g., IT hosting, payment processing)

• Regulatory or legal authorities, as required by law

• Overseas recipients, only if necessary and with appropriate protections

5. Cross-Border Disclosure

If we disclose personal information overseas, we will take reasonable steps to ensure that the recipient complies with APPs or similar privacy laws.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from misuse, interference, loss, or unauthorised access.

7. Access and Correction

You may request access to your personal information, or request correction if it is inaccurate, out of date, incomplete, or misleading. Requests can be made by contacting us (see Section 10).

8. Direct Marketing

We may use your personal information for direct marketing purposes. You may opt out of receiving such communications at any time by following the unsubscribe instructions provided.

9. Cookies and Online Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

10. Complaints and Contact

If you have a concern about how we handle your personal information, you may contact us.

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on our website with the updated effective date.